Findings from a pair of surveys reveal what can be done to enhance the physician-patient relationship and improve the overall patient experience.
Two surveys conducted by the Consumer Reports National Research Center in 2009—one polling 49,000 patients and another targeting 660 primary care physicians—yielded some surprising results regarding the physician-patient relationship.
Although a large majority of patient respondents said they were highly satisfied with their physicians, several complaints were still cited, from long waiting room times to ineffective treatments.
Both physicians and patients put a high value on courtesy and professionalism, and while physicians lamented that patients don’t take full advantage of strategies such as taking notes during their visits, patients expressed that not knowing much up front about a doctor's personality or treatment style is a significant obstacle.
Other key findings from the survey are as follows:
For more results and more information about the Consumer Reports survey, click here.