Moving the Doctor's Office Online: Milestones from the Digital Practice Revolution


Two new iPhone applications aim to facilitate medical transcription and handling phone calls, activities that still occupy the bulk of time for many physicians.

This article originally appeared at, part of the HCPLive network.

While there seems to be a never ending stream of medical reference applications for smartphones, it might well be that medical apps for the more mundane parts of a doctor’s life get the most use. Once outside the examination room, it seems we spend the bulk of our time charting and returning messages. Therefore, it is as much with relief as with pleasure that we welcome two iPhone applications that aim to facilitate medical transcription and handling phone calls: Emdat Mobile and PerfectServe Clinician.

Emdat Mobile (iTunes link) is a simple application that allows dictation directly into the iPhone. It is not connected to a voice recognition engine such as Nuance’s Dragon but rather sends the recorded audio to a medical transcriptionist. Later, the transcribed record is available for viewing on the iPhone. While this may seem mundane, it is actually a very nice advance over using a digital dictaphone and special software to upload dictations.

It is likely that many readers have never heard of Emdat (“Electronic Medical Dictation And Transcription”). The company provides a web based platform for transcribed medical documents and was founded in 1999, early in the internet era. Emdat is not a transcription company but rather provides the infrastructure for independent medical transcription companies to store recorded audio as well as the finished documents. Clinicians and hospitals then use a simple web interface to edit and sign the documents.

While a lot of attention is given of late to computer voice recognition and transcription, many physicians still rely on voice dictation for documenting their patient encounters. The benefits are fairly plain, speaking is faster than typing or clicking and it does not require standing in front of a computer. Of course, many physicians who have converted to template based EHRs will say that, with time, they can document just as fast as with voice dictation. While this is likely correct, the catch is in the product. The dirty secret is that notes generated by clicking and choosing entries from templates are just barely usable as medical documents.

When you’re trying to read the notes of your colleague [in an electronic record], it’s almost impossible to figure out what happened to the patient. You have to read through two pages of all this junk that’s put in to increase billing.

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