Spot Dwindling Motivation in Your Staff

Physician's Money Digest, August 2007, Volume 14, Issue 8

Low motivation among staff members is easy to spot when they leave your practice, but at that point it's too late. Picking up on clues early may give you the opportunity to boost morale and retain those employees. The Private Practice Success newsletter recently examined how poor morale can affect the efficiency and productivity of your practice. Unhappy workers, for example, are more likely to arrive late, take extended lunch breaks, or make numerous personal phone calls. Many times they will also exhibit a change in behavior, becoming more withdrawn than usual or displaying a poor attitude by complaining to coworkers or even worse, complaining to your patients. Be aware: A poor attitude is contagious. Another red flag that should attract your attention is when the employee makes an increased number of errors. Those who aren't focused or dedicated to their work are more likely to slip up and make mistakes. This may affect the overall revenue of a practice.